Customer Services Logistics - Manager

JOB TITLE: Customer Services Logistics - Manager

REPORTS TO: Regional Sales Manager (North & Nepal)

DEPARTMENT: Sales

COUNTRY: India

LOCATION: Regional Sales Office (North)

JOB PURPOSE:

· To liaison with the set-ups of company's supply chain for efficient stock replenishment.
. To supervise and control the Northern Region C&Fs, Regional office logistics staff (direct reportees) for efficient inventory management, ensuring optimum service levels to northern region customers and to other type of customers.

Complexity:

· Functioning in an environment where Real time information is not available in the supply chain.
· Dependence on technology is high and risk of its failure is not mitigated
· real time communication with internal customers (e.g. field force) may not be possible at all times by virtue of their field job
· Geographical complexities in the areas of statutory rules & regulations and communication.
· Dependencies on external customers who may not be forthcoming always.

Independent Thinking:

· Innovative approach is often used when negotiating with third parties e.g. wholesalers, transporters, suppliers etc.
· Solely responsible for Southern region’s logistics issues for independent decision-making most of the time.


KEY RESPONSIBILITIES:

§ Facilitates the process of Forecasting done at the area level as per requirement for a smooth inventory flow to meet the supply chain objectives of the organisation.
§ Ensure ageing of stock is maintained as per norms to avoid wastage of inventory at depots (wastage through SDRs).
§ Ensure MIS has been reviewed on a periodical basis to avoid crisis on the business front. Also ensure MIS has been submitted to the superiors in order to facilitate them to take the decision.
§ Controls on C&F functioning for smoother flow of invoicing in order to achieve smooth business flow.
§ Ensures stock replenishment in right quantity, at the right time and the right place to achieve customer satisfaction.
§ To be responsible for planning, budgeting and managing the supply chain of sales reporting formats and other stationary requirements to ensure timely availability to the field force and adherence to company's norms and procedures.
§ Ensure transport, C&F contracts are renewed in time in order to maintain smooth functioning of the depot to achieve better distribution.
§ Ensure Quality norms are maintained at all C&F depots, in order to achieve better quality of our products reaching customer place.
§ Ensure team members are motivated, as well as open feedbacks given to them in time on rectifying their mistakes, in order to get better output from them.
§ Ensure retail universe data received from the field force collated and presented to respective people.
§ Ensure statutory requirements of warehouse in order to meet the smooth business operations.
§ Plan and participate in the 3>1 budgeting process in the region
§ Ensure that adequate internal checks and control procedures exist and that the same are being followed
§ Replenish the stationary to the field force to ensure that no problem in faced while using laid down procedures and formats by the field force
§ Is responsible for Asset Management for North which includes Fixed Assets as well as IT Assets in the region.


Key Behavioral Competencies Required

§ Inventory management skills
§ Forecasting skills
§ Negotiation skills (for depot management and transport management)
§ People management skills
§ Analytical skills
§ Communication skills



Experience/Knowledge/Technical Skills Required:

• Graduate with at least 5-7 years of logistics experience / MBA with 2-3 years experience
• Knowledge of company’s processes, systems and procedures.
• Knowledge of the functioning of supply chain
• Working knowledge of IT products – software applications and languages.
• Knowledge of Sales and Distribution management.
• Knowledge of statutory rules & regulations pertaining to the above

Incase you are interested, kindly mail me your updated papers (mentioning the Title of the Job you are applying for) at jobzoneforall@gmail.com.


Jobs in FMCG Domain, Monster Jobs, Naukri, Senior Level Management Jobs, Times jobs, Top Management Jobs